We are here to help with your HourlyPal account.
Get support for bookings, subscriptions, profile changes, safety reports, privacy requests, and account deletion.
Contact support
Email support@hourlypal.com with the email address on your HourlyPal account and a short description of the issue.
Billing and subscriptions
HourlyPal subscriptions are billed through the Apple App Store or Google Play. You can cancel, renew, or manage your subscription from your Apple ID or Google Play account settings.
Booking help
- Check the booking request details before accepting or sending a request.
- Use in-app alias messaging to clarify timing, location, and service expectations.
- Report behavior that seems unsafe, misleading, or abusive.
Account deletion and data requests
To request account deletion, email privacy@hourlypal.com with the subject line "Delete my HourlyPal account." We may ask you to verify account ownership before deleting account data.
Some information may be retained when required for fraud prevention, legal compliance, tax, payment, dispute, or safety obligations. Otherwise, account deletion requests are processed as described in our Privacy Policy.
Safety reports
If you have an urgent safety concern, contact local emergency services first. For HourlyPal safety review, email support@hourlypal.com and include "Safety report" in the subject line.