HourlyPal Support
Need help with HourlyPal? We're here. Email support@hourlypal.com and we will get back to you as soon as we can, usually within 1 business day.
Contact Us
Email support@hourlypal.com. Please include the email address on your HourlyPal account and a description of the issue.
Common Questions
How do I manage or cancel my subscription?
Subscriptions are billed through the Apple App Store or Google Play. To manage or cancel: on iPhone, open Settings → tap your name → Subscriptions → HourlyPal. On Android, open the Play Store → Profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
How do I restore a subscription on a new device?
Open the app, go to the subscription screen, and tap "Restore Purchases" while signed in to the same Apple or Google account you purchased with.
How do I report a user or content?
Open the profile or conversation, tap the flag/report option, choose a category, and describe the issue. You can also block a user from their profile or from a conversation. We review reports promptly.
How do I change my notification settings?
In the app: Profile → Notification Settings. You can also manage permissions in your device settings.
How do I delete my account?
In the app: Profile → Delete Account. See Delete Your HourlyPal Account for full details.
Safety
If you ever feel unsafe during an interaction arranged through HourlyPal, remove yourself from the situation and contact local authorities if needed. Then report the user to us. Reports are reviewed as a priority.